We want you to be proud of your purchase from Art Envy Cafe! If you’re not completely happy with it, we need to know.
Here is our Return Policy. However, we understand that each case is different and we want to make the process as easy as possible. Please read through the policy, and contact us as soon as possible after receiving your order if you would like to return it.
Not Happy Returns
- If you’re just not thrilled with your purchase you may return the undamaged product in its original packaging within 15 days for a full refund (including shipping).
- We will pay the return shipping costs by emailing you a shipping label that you can attach to the return packaging.
- Your refund will be processed as soon as we receive your return.
- Returns must be in original packaging (as much as possible) and undamaged. If your product was damage during shipping to you, please read the section below on Damaged or Defective Returns.
Damaged or Defective Product Returns
We hate it, but it happens- your order was damaged in shipping, or the there is a defect in the printing. If this happens, we want to either replace your product or process your refund as soon as possible.
- Please take pictures! Our claim process has an option to upload images. Your images help us figure out the best way to help.
- Once your claim is accepted, we will process your refund, or get a replacement product in the mail to you.
- Notice of damaged or defective prints or other merchandise must be submitted to Art Envy Cafe by email within 48 hours of the documented delivery date by the shipping courier. Please submit 2-3 photos of damage with your claim.
- Prints damaged in shipping may need to be picked up and examined by the courier in order for us to file a claim.
- To help improve quality control with our production partners in the future, we may ask you to mail a defective product directly back our production facility. This will not effect your refund or replacement process and we’ll send you a shipping label so there will be no expense to you.
Returning Merchandise Shipped from An Artist
Specialty merchandise such as Envy Package prints or canvases, or original or Limited Edition prints are returnable under our general return policy except in limited circumstances. These products ship directly from our artists and the artist may put restrictions on returns. Additionally, any of these return products must be shipped back directly to the artist
Because of the extra layer of complexity in these situations, returns or refunds of any specialty merchandise may take an extra day or two. We make every effort to work with our artists to process returns or refunds quickly and efficiently.
Any special return policies that the artist puts in place will be noted in the product description. If you are in doubt or have questions, please contact the artist directly.
STEP 1: Start a Return Claim by Clicking the START A RETURN button above.
STEP 2: Fill out the simple form provided. You will need to provide us with:
- your order number from your invoice or receipt
- your phone number (optional if you would like us to call you)
- an email address
- a description of the problem or why you want to return it
- 2-3 images of the product if there is damage from shipping or a printing defect.
STEP 3: Wait for our reply. We will get back to you within 1 business day with instructions as to your next step and what to expect.
Note: We personally handle all returns and customer concerns so we don’t offer an automated 24 hour customer service. Our standard office hours are 8 AM to 4 PM Monday thru Friday Central Standard Time.