Shipping and Transit Times
- Artwork ships from different locations in the United States. Please see the individual product page for details on the SHIP FROM location.
- Artwork ships from each location in 1 -5 business days unless otherwise specified. Again, please see individual product page for more details.
- Ship times may change during the holidays.
- Transit times will vary depending on where you are located, but usually run between 1 and 6 days in the U.S. Please understand that weather conditions and shipping facility or network problems can cause delays beyond our control.
- We will do our best to update you with shipping times and tracking numbers as we get them.
Envy Packages, originals & Limited Editions
Due to the personalized nature of artist signed prints, hand finished canvases, original artworks or limited edition prints, these artworks are in the artist’s possession and will ship to you directly from the artist. Consequently, shipping and returns on these products may differ from other merchandise.
In these cases, we will share your name, address and email address with the artist for shipping purposes only. We do not share any payment information.
Any contact regarding shipping will be sent to you directly from the artist.
Any products shipped directly from the artist are NOT subject to Art Envy Cafe’s Return or Refund Policy or Shipping Policies unless otherwise noted on the product page. In these cases, shipping, returns and refunds are the responsibility of the artist.
We ask our artist to mirror our shipping and return policies, but that is not always possible. Shipping information for the individual products is listed on the product page.
Information about an individual artist’s policies can be found on their Artist Profile page. For any questions, please contact us, or contact the artist directly.
In the U.S.
We don’t make money on shipping costs and make every effort to keep shipping as low as possible.
Shipping costs will be displayed in your cart after you add an item.
Prints are shipped either in flat mailers or cardboard mailing tubes. We prefer to keep artwork flat, but with larger prints it is safer to ship them in tubes to prevent damage.
Products shipped to the U.S. follow the general guidelines listed below. Please see individual product pages for specific shipping information.
|Prints up to 16 x 20||U.S. Postal Service||$6.95|
|Canvas Prints||U.S. Postal Service||$15|
|Oversized Prints and Other Products||U.S. Postal Service||$9.95 – $15|
Oversized items, items with special handling conditions or bulk items may incur additional shipping costs. These costs will be detailed on the product page.
Prints and canvas artwork will always be shipped separately from other items, even if you order them together. This is because they are shipped from different production partners AND because prints and canvas art requires special packaging to ensure they are not damaged in transit.
We take this into consideration when calculating shipping so you are not overcharged.
We follow our production facility guidelines on International shipping as well as adopt their cost models. If there are any issues with shipping to certain countries, it will be noted in the product description. If there are any other issues that arise we will notify you as soon as we are aware of the problem.
Shipping is $14.95 + plus 30% of the order subtotal.
Orders that contain items 24 inches or more in width or height AND that CANNOT be shipped in a tube, may be more. Recipient is responsible for any additional duty fees and taxes imposed by the destination country.
International transit averages 2 weeks but can take longer in some instances if delayed in customs.
The destination country may require the recipient to pay custom fees or VAT (Value Added Tax) which is determined by that country.
We are not responsible for any customs duties that you incur. Please be aware of any additional charges for your country before your order.
U.S. rates apply when shipping via the postal service to Hawaii, Alaska, APOs, and FPOs unless size and weight restrictions occur.
We will contact you prior to processing for approval of any additional charges or if there are any issues with shipping large prints outside the U.S.