This page outlines how we operate and our general terms of service. By using Art Envy Cafe website, you are agreeing to abide by these terms.
Products and Merchandise
Art Envy Cafe makes a commission by selling digital artworks by independent artists on prints, canvases and other products.
Artists are paid an agreed upon commission for each product that is sold with their artwork on it.
Artwork or designs are not offered on every product we carry. The combination of artwork and end product are carefully curated to offer the best possible products. These decisions are made by the staff and artists.
Art Envy Cafe works with professional printers (production partners) to print the artwork onto high quality mediums.
Our production partners ship products to our customers on our behalf, unless otherwise noted in the product description. This eliminates unnecessary shipping costs and packaging materials and reduces transit times.
We guarantee that artwork sold on Art Envy Cafe listed as “Exclusive” is not sold or marketed for sale on any other website, other than the artists personal website, for the duration of time it is listed on Art Envy Cafe. The Artist has the right to remove a specific work, or all work, from our site after the exclusion contract period has ended and post it for sale on other vendor websites. For more information, please see our Product Information page.
Artist signed prints are NOT Limited Edition unless otherwise specified in the product description.
Art Envy Cafe is generally family friendly, but occasionally we may offer artwork that has nudity or mild profanity.
Art Envy Cafe reserves the right to curate artwork at our own discretion. We do not discriminate against artist or artwork based on ethnicity, gender, religion, politics or age. However, we will not offer for sale any artwork that we feel contains messages that are harmful or disruptive in any way.
Original Artwork and Limited Editions
Artist may occasionally work with Art Envy Cafe to offer Envy Package prints or canvas, Limited Edition prints, or original artwork for sale through our website. These artworks are in the artist’s possession and will ship to you directly from the artist. Consequently, we will share your name, shipping address and email address with the artist. We will not share any payment information with the Artist.
Any products shipped directly from the artist are NOT subject to Art Envy Cafe’s Return or Refund Policy or Shipping Policies unless otherwise noted on the product page. In these cases, shipping, returns and refunds are the responsibility of the artist. Please read the artist’s policies on their Artist Profile page as well as the individual product descriptions.
We guarantee that any artwork for sale claiming “signed by the artist” has a physical signature by the artist and is not a digital reproduction of their signature.
For questions on a specific products or an artist’s policies please contact the artist directly. Their contact information is listed on their Artist Profile page.
Orders and Checkout
All orders are printed, prepared and shipped as specified in the order details submitted by the user.
Users will be required to create an account at checkout if they do not already have one. This helps us to provide privacy and security to all users as well as offer additional features such a Wish List . Users may request that their account be deleted after the transaction is complete and they have received their order.
Payment is required in full before orders will be processed.
Prices listed on merchandise do not include shipping or sales tax unless otherwise noted in the description or in the event of a special promotion.
We guarantee a secure shopping experience with at least a minimum of 128 bit encryption with all transactions. This means that your credit card information is not visible or readable by any person at any time.
We do not store credit card information other than the last few digits of the card number used in the transaction for verification purposes when necessary. This means that each time you make a purchase you must reenter your payment information.
We use PayPal as our payment gateway. You may check out with this service even if you don’t have a PayPal account. You may also use PayPal if you prefer not to conduct your transaction on our site.
We are required by law to collect and remit sales tax if your shipping destination address is in a state where either we, or our production partners, have a physical presence. You can see a list of these states on our Sales Tax page. Sales tax rates are calculated automatically based on your shipping destination address.
Discounts and Sales
Discounts and sale prices will not be applied retroactively to orders placed before notice of the discount or sale was posted.
Discounts and sale prices will not be applied after the date that a sale has ended.
Discount is calculated on the retail price of the merchandise. Sales tax will be calculated on the final discounted price.
Comments and Right to Deny Service
Art Envy Cafe reserves the right to
- control access, suspend accounts and/or remove comments or images posted by users of the Site, regardless of status.
- deny service to anyone at our own discretion if we feel that the user is, or may cause harm to the website, users or Artists.
- remove comments or reviews we deems inappropriate or harmful to the website, users or Artists.
- remove inactive accounts or accounts that have not been logged into in the previous 12 months.
Art Envy Cafe is not liable for damage or injury to items, animals or people caused by the prints or products due to negligent, reckless, knowing or intentional actions by any person. By purchasing from Art Envy Cafe, you, the user, assume all responsibility for damages or injuries caused by the product once it reaches its shipping destination.
Shipping and Delivery
Products may be shipped by our production partners, our contributing artists, or our home office. Shipping details are listed in the individual product description.
Orders will be shipped in a manner that is most cost efficient and reduces the chance of damage to products in shipping.
Prices on merchandise do not include shipping or sales tax unless otherwise noted in the description or in the event of a special promotion.
Orders are usually shipped from our production partners, our artist or our home office in 1-5 business days, depending on the product. Delivery times vary, but delivery usually falls within 6 days of shipping in the continental United States. Sometimes delivery is delayed due to weather conditions, order size, equipment malfunctions or natural disaster. Holiday shipping and transit times may change.
Customers who do not receive their orders within 10 business days may contact us for an order status check.
International orders may take longer and are dependent on shipping schedule of the courier used. Shipping charges for international shipping are based on the total amount of an order to cover the cost of parcel weight, size, destination and packaging.
Art Envy Cafe does not make a profit on shipping costs. Our shipping charge system is based on the cost of shipping to us, including parcel weight and size, destination and packaging materials used.
Due to the requirement for a physical signature, signed print products or hand finished canvases are pre-printed and held in inventory either at our home office or at the artist’s location. This is a premium and limited product that requires extra handling, shipping and transit times. Expectations regarding shipping are detailed in the product descriptions.
Art Envy Cafe does not have control over shipping and transit from our Production Partners or artists. We do our best to sort and relay any information about your order to you as soon as we get it.
Returns and Refunds
Art Envy Cafe handles returns on a case by case basis. We reserve the right to approve or deny returns at our discretion. Please read our Returns policy carefully before placing your order.
Art Envy Cafe accepts returns and will issue refunds on damaged or defective products if notified within 48 hours of receipt of damaged goods.
We also accept returns and provide refunds on products that a customer is dissatisfied with within 15 days, provided the merchandise is undamaged is in its original packaging
Refunds will be issued on returned merchandise after the undamaged merchandise is received by the Company or Artist.
Art Envy Cafe reserves the right to accept or deny the refund of shipping charges on original purchases that are returned.
Art Envy Cafe may choose to cover the cost of return shipping by emailing the customer a pre-paid shipping label that the customer must attach to the return package. The customer is responsible for dropping the package off at the nearest shipping courier. Instructions will be included with the return shipping label.
Artist and Artwork
The digital files of artworks are submitted by independent artist and are not the property of Art Envy Cafe. Product images are placed on products with the express consent of the independent Artist. Artists have the right to withdraw consent and remove their artwork from Art Envy within the constraints of their agreements with Art Envy Cafe.
We do not claim copyright or ownership on any of the artwork from independent artist. Any images of artwork used on the website or in promotional materials is by consent of the original Artist.
Art Envy Cafe represents a limited number of artists that provide our customers with a variety of styles, mediums and genres. Providing artwork for sale on Art Envy Cafe is by invitation only. We invite artist to submit artwork at our discretion based the current balance of artwork styles, mediums and genres. We do not discriminate towards any artist based on ethnicity, gender, religion or politics.
Artist must agree to a period of exclusive use and sale by Art Envy Cafe for each specific artwork submitted for sale. This period is a minimum of 90 days and may vary by product. When this period is over, Artist may remove a specific artwork from Art Envy Cafe and is free to sell through other vendors.
At no time may artist have a specific artwork for sale on Art Envy Cafe and another vendor’s website at the same time. Doing so may result in termination of sales at AEC from that artist.
These Terms of Service are subject to change without notice at the discretion of management at Art Envy Cafe.